BSM made easy! Listen to this short ChalkTalk and take the mystery out of delivering a business service management practice within your IT organization.
IT
Implementing ITIL – IT successful Management
See the opportunity that application support is an important and costly service where 80% of the cost of an application is spent in maintenance over the life of the application while only 20% is spent on its development. Recognizing that, application support is an area within IT where significant cost savings can be achieved and is an area of opportunity for IT to demonstrate measurable value to the business.
ITIL management for IT
Have a general understanding of the Information Technology Infrastructure Library (ITIL) Framework and its purpose, commonly used terms and an idea as to if ITIL could be of benefit to you and your organization.
Maybe you have some ITIL knowledge or none at all. This session is tailored to those who are interested in learning the basics of the ITIL Framework. We hope that the information shared can give some insight and set you on a path to incorporate ITIL into your IT environment.
as digital management 